FAQS – CUSTOM CAKE ORDERS

How do I place an order?

For any custom cakes / cupcakes / cookies / sweets / toppers, including wedding, corporate or catering orders, please fill out our online enquiry form.

Once we receive your message, we will try to promptly reply to let you know our availability and a quote prior to proceeding. 

How far in advance do your take orders?

Please order 2 weeks in advance for custom orders. Depending on the nature of your order and our availability, we may be able to take your order up to 4-7 days before delivery date. Please mention your delivery date when you contact us, and we will let you know our availability.

For wedding cakes, we require bookings at least 3 months prior to your wedding date to enable time for the design process, and to collaborate with your events team where required.

How do I pay?
We accept secure payments via PayPal. If you do not have PayPal, you may check out or pay as a guest using your Visa, Mastercard and American Express credit card payments.
Do you deliver?

Yes! We deliver to limited locations around Sydney.

Be sure to include your location when sending a quote request, so we can confirm whether we are able to deliver.

Which suburbs are covered by FREE delivery?
Delivery is FREE to certain Sydney locations. Locations covered include:

Abbotsford, Annandale, Ashbury, Ashfield, Balmain, Balmain East, Belfield, Birchgrove, Breakfast Point, Burwood, Burwood Heights, Cabarita, Camperdown, Canada Bay, Chiswick, Concord, Concord West, Croydon, Croydon Park, Drummoyne, Dulwich Hill, Enfield, Enmore, Erskineville, Five Dock, Forest Lodge, Glebe, Haberfield, Homebush, Homebush West, Hurlstone Park, Leichhardt, Lewisham, Liberty Grove, Lilyfield, Marrickville, Mortlake, Newtown, North Strathfield, Petersham, Rhodes, Rodd Point, Rozelle, Russell Lea, St Peters, Stanmore, Strathfield, Strathfield South, Summer Hill, Sydenham, Sydney Olympic Park, Tempe, Wareemba

 

 

What are your delivery times?
We deliver between 9am – 5pm, over a 1 hour window. Delivery days and times are pending availability and will be confirmed at time of invoicing by a consultant.
How much are custom cake and cupcake designs?
The pricing of custom cakes depends greatly on the design elements of the custom cake, so pricing will vary. Once we have the information we need, we will provide you with a quote.

Our pricing guide helps provide an approximate price range.

 

Do you make gluten free or allergen free cakes?
We can make cakes from gluten-free ingredients, however cannot guarantee that the cake is gluten free. It may contain TRACES of gluten.

Likewise, we are unable to guarantee that our cakes do not have nuts, eggs, lactose.

If you have any concerns or special requests regarding allergies and intolerances, please speak with one of our consultants PRIOR to booking.

I have a photo of a cake, can you copy it?
We can use an image you send us as inspiration, but cannot copy another person’s design exactly.